At HEI UAE Early Learning Centres, we are committed to providing a transparent and fair refund process for our families. Please review our refund policy below. If you have any questions, our team is always available to assist you.

1. Registration Fees

• Registration Fees:
  The registration fees are non-refundable.
  
  

2. Tuition Fees

• Refund Eligibility:

• If the child attended the Nursery for 2 weeks or less, a month’s fee is deducted.
• If the child attended two weeks to one month, two months’ fees are deducted.
• If the child attends for more than a month, the full term’s fees will be deducted.

 No refunds or fee adjustments will be issued in case of absence or illness. 

3. Withdrawal Process

• To request a refund, parents/guardians must submit a written withdrawal request to info@heiuae.ae at least one month prior to the intended last day of attendance.
• Refunds will be processed within 14 business days of the last day of attendance.

4. Non-Refundable Items

• The following items are strictly non-refundable:
  • Uniforms
  • Additional resources
  • Extra Curricular fees
  • Transportation fees

5. Exceptional Circumstances

• In cases of exceptional circumstances (such as medical emergencies or family relocation), please contact our administration by email at info@heiuae.ae, or call +971 04 5961800 to discuss possible refund options. Each case will be reviewed individually.

6. Method of Refund

• Approved refunds will be issued via bank transfer to the original payer.

7. Contact Us

If you have any questions or require further clarification regarding our refund policy, please contact:

HEI UAE Early Learning Centres
Email:  info@heiuae.ae
Phone: +971 04 5961800
Address: Airport Road, Makeen Building Office # 309, Dubai, AE, United Arab Emirates

HEI UAE Early Learning Centres reserves the right to amend this refund policy at any time. Any changes will be communicated via our website and/or direct communication to enrolled families.